Our final episode of the season delves into the world of support engineering. What the heck is...
46:05
Podcasts de service
This episode answers the question, “How the heck does support work with product?” You’ll get...
38:09
Our hosts are joined by Ethan Walfish from Salsify to talk the ins-and-outs of customer...
34:49
9: Knowledge Management and Documentation
Listener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO Our hosts are joined by...
49:56
8: Machine Learning and Automation
Listener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO Our hosts are joined by...
37:14
Listener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO After covering some...
57:20
Listener Feedback Survey: https://supportdriven.typeform.com/to/nsoXqO After covering some...
36:25
After covering some highlights from the last week on the Support Driven Slack, our hosts are...
44:51
In this episode we’re discussing metrics and data with Nicholas Tang from MongoDB. And, of...
35:22
In this episode, we discuss providing B2C (business to consumer) support and how that can differ...
42:50
In this episode, we discuss hiring, culture fit, personality tests, and of course, food. Links:...
40:51
In this episode, we discuss transitions as they relate to your career in customer support....
44:16
Episode 20 – Ben McCormack on Conducting User Interviews
Ben shares how he got started conducting user interviews and sharing those insights with his...
01:05:15
Episode 19 – Mercer Smith-Looper on Launching an Online Community
It’s not often we get to hear about how an online community gets started. Mercer Smith-Looper,...
40:19
Episode 17 – Mike Grafham on Evolving Customer Success
Mike Grafham, head of Customer Success at Yammer, shares his experiences growing his team and...
42:55
Episode 14 – Shervin Talieh on the Problem with Post Service Surveys
Shervin Talieh, CEO of PartnerHero and formerly CEO of Drumbi, explains the problem with using...
38:54
Episode 13 – Heidi Craun on Supporting Millions of Users with Usability Testing
Heidi Craun shares how her small team supports millions of users on the mobile Expedia apps...
29:16
On this episode of The Ultimate Agent Podcast, Matt Haistings shares insights on his experience...
29:20
247 Accompanying the Dying with Deanna Cochran
Deanna Cochran, Hospice RN, Amazon bestselling author and founder of the original End of Life...
Does 25 years at this paper make me a disgrace, asks Lucy Kellaway
04:55
Premium
Plus