service podcasts

358: Customer Service Blueprinting: Jeannie's New Course

Jeannie and Adam discuss how to use Customer Service Blueprinting to optimize all the working...

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291: LinkedIn Learning for Customer-Focused Leaders

Jeannie and Adam discuss the content and creation process behind Jeannie’s new customer...

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357: Thomas Hollmann, Customer Experience Education

Jeannie and Adam welcome Dr. Thomas Hollmann of Arizona State University to tackle the customer...

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302: Tom Karinshak, Comcast Customer Service

Jeannie and Adam discuss the incredible transformation and enhancement of Comcast customer...

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303: How to Build Brand Trust in 2018

Jeannie shares expert tips for building brand trust through truly consistent customer...

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304: Arnie Malham, Innovating Culture

Adam and Jeannie interview Arnie Malham to uncover his secrets to innovating culture for a better...

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279: Is Efficient Customer Service Best?

Jeannie and Adam question the meaning of efficiency and uncover hidden and unnecessary challenges...

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277: 5 Digital Experience Offenses

Jeannie shares her expertise in digital experience evaluation with 5 sales-killing offenses even...

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356: Will Chatbots Be Everywhere?

Adam and Jeannie discuss the rapid evolution of chatbots across industries and how to make the...

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207: (Tip) How to Turn Away Customers

Adam and Jeannie share tips and best practices for when you need to turn away customers for the...

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275: (Tip) Go Negative with Your Training

Should you avoid all negativity in customer service training? Adam shares research data, case...

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299: Operationalizing New Channels

Adam and Jeannie share tips for making new channels a seamless part of the overall customer...

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301: Will Experience Be Your Difference This Year?

Adam shares expert advice for making customer experience your competitive advantage in 2018....

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307: It’s Not My Job, Adam

Something important needs to be done and employees say, “It’s not my job!” This happens a lot! In...

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308: Jacob Morgan, The Future of Work

Adam and Jeannie explore the Future of Work with Futurist, Keynote Speaker, & Best-Selling...

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309: Common Leadership Biases in Your Way of Success

Jeannie Walters CCXP shares tips to help you recognize and overcome some of the most common and...

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311: Which Retail Touchpoints Matter Most

Adam Toporek shares research and expert insights for discovering which retail touchpoints are...

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312: John Garrett, The Personal Side of Business

Jeannie and Adam discuss the Green Apple concept and how personal interests make us better...

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314: The Power of Empowerment: What I Wish I Knew

Adam Toporek reveals how lack of employee empowerment creates unnecessary challenges for growing...

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320: The STORY of Retail Experience

Jeannie and Adam explore the innovative retail experience created by STORY and how you can...

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