Marketing and the Psychology of Favors
When is a favor too much to ask? How does asking for favors build loyalty? And what does this...
03:19
Podcasts de loyalty
Loyalty, R.T. Kendall, and Psalm 106:1 (Everyday Thanks #220)
Today, I am thankful for loyalty. Our quote of thanks is from R.T. Kendall. He said, "God has...
02:39
She-Hulk, Esq. Rocking the Practice of Law
Marguerite Kenner @LegalValkyrie, Alasdair Cookie @AlasdairStuart, meet Josh @BowTieLaw for a...
01:24:29
Gamifying Financial Compliance Training with Michelle Katics
Michelle Katics Discusses BankersLab and the Gamification of Finance The Gamification Revolution...
30:25
Motivating Action Through Game Design with Tadhg Kelly
Game Designer Tadhg Kelly Discusses How Games Can Motivate Action The Gamification Revolution is...
31:59
Love, Loyalty & Friendship (Ep.19)
How to determine the type of friendships that you share with those whom you see to be near and...
17:36
Improve Customer Experience by Reaching Out to At-Risk Customers
Over-focus on customer acquisition teaches customers to switch brands. For example, the brand...
03:06
Customer Experience Management by Walking the Talk
Beyond customer surveys and rhetoric, an organization has to do things uniquely to lead its...
03:48
Customer Experience Management Using Social Media
Social media introduces excellent tools and customer feedback data streams for companies to...
06:15
Customer Experience is Decided by You
You probably want to feel great more often! How can that happen? It’s up to you as a supplier to...
04:38
Employee Engagement for Superior Customer Experience Management
The hardest thing for competitors to copy is the customer experience you create. And engaged...
07:10
Customer Satisfaction Bonus Traps
Please give us a 'highly satisfied' rating!?! Why do sales and service representatives feel...
03:51
Customer Experience Research & Customer Outcomes
A better way to conduct customer satisfaction surveys. If the customers’ jobs-to-be-done” concept...
03:38
Loyalty is Not Just for Customers
Companies do a lot to encourage customer behavior that favors their brand. Yet, like most things...
04:35
Double-Check Assumptions & Motives, to Improve Customer Experience
When a customer asks you a question, do you double-check your assumptions about their intended...
03:50
Customer Service: 'Wow' Versus 'Ow'
How to deliver 'wow' customer service by being 'w'illing to check for understanding -- on your...
03:31
6/22 11:00 Remember Who You Are, Remember Where You Come From Pastor Rick - Audio
Pastor Rick retells the story of Esther in terms of standing firm for God by remembering who we...
What did Jesus mean by His statement: "I did not come to bring peace, but a sword"? We'll look...
Forgotten Vitues Part 3 - AM - Mike Griffiths
Join us for Part 3 in our Forgotten Virtues sermon series with Pastor Mike Griffiths.
Premium
Plus