Podcasts de experience

Episode 151 - Keely Colcleugh & Jeff Mottle; Jessica Rudzewicz - THU 2017 Chaos Group Labs
Episodio
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Episode 151 - Keely Colcleugh & Jeff Mottle; Jessica Rudzewicz - THU 2017

For this THU double bill, Chris is joined by friends old and new. In the first part, he chats...

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298: Michel Falcon, Incredible Experience Tips

Adam and Jeannie interview Michel Falcon to explore employee and customer engagement strategies...

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300: Celebrating 300 Episodes (with live guitar)

Jeannie and Adam celebrate 300 episodes by sharing outrageous predictions for the distant future...

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313: Is AmazonGo the Future?

Adam and Jeannie discuss the innovative approach of AmazonGo and how it may foreverchange the...

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Episode 7: Redefining God

In this episode, Nat discusses God. So much of the dialogue about God is whether one believes or...

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317: Anne Bahr Thompson, Do Good

Jeannie and Adam discuss the concept of social responsibility with Anne Bahr Thompson, author of...

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318: How Important Is the CX of Former Customers?

Jeannie Walters CCXP shares expert tips for engaging former customers and insights on how to...

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319: Jeanne Bliss, Is Your CX Mom-worthy?

Jeannie and Adam interview 35-year customer experience pro Jeanne Bliss about her new book “Would...

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321: Jesse Cole, Revolutionizing the Ballpark Experience

Jeannie and Adam interview 35-year customer experience pro Jeanne Bliss about her new book “Would...

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323: Neen James, Attention Pays

Jeannie and Adam interview Neen James, global speaker and bestselling author, to expose the...

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324: A Good Product Is Not Enough

Adam tells a customer experience horror story about a good product surrounded by a nightmarish...

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325: Kelsey Brown, Fighting for Transparent Pricing

Jeannie and Adam discuss how lack of transparent pricing harms your business and what you can do...

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326: Succeeding with Difficult Customers

Adam and Jeannie share tips and insights around succeeding with, rather than just dealing with,...

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328: Customer Service Phrases that Are a Problem

Adam and Jeannie offer customer-centric alternatives to common customer service phrases that seem...

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329: Be a Customer Experience Change Agent

Jeannie shares the best ways to become a powerful force for positive change in your organization...

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330: Jess Pettitt, Good Enough NOW

Author and renowned speaker Jess Pettitt flips diversity training on its head to help us check...

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331: There’s No One Way to Do Customer Experience

Jeannie and Adam report live from the National Speakers Association’s Influence 2018 conference...

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332: Alan Schaefer: Banding Together

Adam and Jeannie discuss an innovative approach to resolving collaboration issues and working...

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333: Don't Make Assumptions About Your Customer's Journey

Live from the National Speakers Association’s Influence 2018 conference, Adam and Jeannie take...

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335: Do You have a Purchase or Usage Brand?

Adam and Jeannie discuss the core distinctions between a purchase brand and a usage brand and how...

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