Episode 151 - Keely Colcleugh & Jeff Mottle; Jessica Rudzewicz - THU 2017
For this THU double bill, Chris is joined by friends old and new. In the first part, he chats...
57:56
Episode 151 - Keely Colcleugh & Jeff Mottle; Jessica Rudzewicz - THU 2017
For this THU double bill, Chris is joined by friends old and new. In the first part, he chats...
57:56
298: Michel Falcon, Incredible Experience Tips
Adam and Jeannie interview Michel Falcon to explore employee and customer engagement strategies...
29:07
300: Celebrating 300 Episodes (with live guitar)
Jeannie and Adam celebrate 300 episodes by sharing outrageous predictions for the distant future...
20:25
Adam and Jeannie discuss the innovative approach of AmazonGo and how it may foreverchange the...
21:58
In this episode, Nat discusses God. So much of the dialogue about God is whether one believes or...
23:18
317: Anne Bahr Thompson, Do Good
Jeannie and Adam discuss the concept of social responsibility with Anne Bahr Thompson, author of...
22:47
318: How Important Is the CX of Former Customers?
Jeannie Walters CCXP shares expert tips for engaging former customers and insights on how to...
08:02
319: Jeanne Bliss, Is Your CX Mom-worthy?
Jeannie and Adam interview 35-year customer experience pro Jeanne Bliss about her new book “Would...
27:07
321: Jesse Cole, Revolutionizing the Ballpark Experience
Jeannie and Adam interview 35-year customer experience pro Jeanne Bliss about her new book “Would...
28:42
323: Neen James, Attention Pays
Jeannie and Adam interview Neen James, global speaker and bestselling author, to expose the...
24:42
324: A Good Product Is Not Enough
Adam tells a customer experience horror story about a good product surrounded by a nightmarish...
10:13
325: Kelsey Brown, Fighting for Transparent Pricing
Jeannie and Adam discuss how lack of transparent pricing harms your business and what you can do...
22:16
326: Succeeding with Difficult Customers
Adam and Jeannie share tips and insights around succeeding with, rather than just dealing with,...
16:12
328: Customer Service Phrases that Are a Problem
Adam and Jeannie offer customer-centric alternatives to common customer service phrases that seem...
14:54
329: Be a Customer Experience Change Agent
Jeannie shares the best ways to become a powerful force for positive change in your organization...
08:28
330: Jess Pettitt, Good Enough NOW
Author and renowned speaker Jess Pettitt flips diversity training on its head to help us check...
28:56
331: There’s No One Way to Do Customer Experience
Jeannie and Adam report live from the National Speakers Association’s Influence 2018 conference...
03:02
332: Alan Schaefer: Banding Together
Adam and Jeannie discuss an innovative approach to resolving collaboration issues and working...
29:47
333: Don't Make Assumptions About Your Customer's Journey
Live from the National Speakers Association’s Influence 2018 conference, Adam and Jeannie take...
06:09
335: Do You have a Purchase or Usage Brand?
Adam and Jeannie discuss the core distinctions between a purchase brand and a usage brand and how...
15:07