Podcasts de customer

200: Our Special 200th Episode

Adam and Jeannie celebrate our 200th episode by sharing actionable takeaways and...

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201: (Tip) User Experience vs. Customer Experience

Jeannie shares tips and distinctions for delivering an excellent overall customer experience to...

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202: Customer Service Tech

Adam and Jeannie look at customer service tech from the past, present and future to help you take...

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203: (Tip) B2B vs. B2C Customer Experience

Adam and Jeannie discuss key distinctions to handling B2B vs. B2C customer relationships. B2B vs....

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204: (Tip) Customer Service Leadership

Adam shares expert tips for the most effective customer service leadership in any industry....

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206: (Tip) The Role of the CX Evangelist

Jeannie shares expert tips for becoming a CX evangelist or hiring the right person to fill this...

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208: Can You Predict Customer Behavior?

Adam and Jeannie share unconventional but powerful ways to predict customer behavior. Can you...

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209: (Tip) Do You Have the Resources for Service?

Adam shares tips to make sure you have adequate resources for service that’s consistently great....

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210: (Tip) Educating Customers on Products

Adam and Jeannie share tips for educating customers to increase customer success and reduce...

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Competitors Can't Steal Your Customer Success

Jeff Ernst, Co-founder and CEO at SlapFive, joins me, Jen Spencer to discuss customer success and...

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212: (Tip) Start Innovating for YOUR Customers

Jeannie shares tips for innovating when and how it’s needed the most, despite what the...

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213: (Tip) Customer Experience ROI Tips

Adam and Jeannie share simple but effective tips for calculating customer experience ROI. The...

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214: Who Drives Customer Experience?

Adam and Jeannie clear the hype and buzzwords to really find out who drives customer experience...

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215: (Tip) Losing Control of the Customer Experience

Adam shares tips for keeping your customer experience consistent with third parties or...

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216: The Right Way to Complain

Adam and Jeannie discuss how to get the best results when you complain as a customer. What do you...

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217: Jill Schiefelbein, Dynamic Communication

Change your perspective and approach at communication with Jill Schiefelbein, author of Dynamic...

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218: (Tip) Lessons from Former Customers

Jeannie shares tips for using insight from former customers to improve the experience for current...

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219: (Tip) Consistency Across Multiple Brands

Adam and Jeannie report from Medallia’s Experience-17 conference to bring you insights from MGM’s...

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220: Future Customer or Present Customer?

Adam and Jeannie discuss balancing innovation around the needs of the future customer with those...

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221: (Tip) The Wisdom of Your Team

Adam shares tips for leveraging the wisdom of your team as internal consultants to gain powerful...

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