311: Which Retail Touchpoints Matter Most
Adam Toporek shares research and expert insights for discovering which retail touchpoints are...
09:05
311: Which Retail Touchpoints Matter Most
Adam Toporek shares research and expert insights for discovering which retail touchpoints are...
09:05
312: John Garrett, The Personal Side of Business
Jeannie and Adam discuss the Green Apple concept and how personal interests make us better...
29:35
314: The Power of Empowerment: What I Wish I Knew
Adam Toporek reveals how lack of employee empowerment creates unnecessary challenges for growing...
05:18
320: The STORY of Retail Experience
Jeannie and Adam explore the innovative retail experience created by STORY and how you can...
13:19
322: Rise of the Service Machines
Adam and Jeannie discuss facts and insights around emerging customer service tech in the retail...
17:33
327: Jeff Toister, Service Culture
Bestselling author and global speaker Jeff Toister returns to the show with amazing tips and...
29:36
182: (Tip) Advocating for Customers
Jeannie shares a few simple ways advocating for customers can greatly improve overall experience...
03:34
183: Online Reviews More Important Than Ever
We've learned some startling facts about how online reviews affect the decisions your customers...
11:54
185: (Tip) When Customers Cross The Line
Adam shares some of the best ways you and your employees can stand up for yourselves when...
03:37
187: Jacqueline Jasionowski, Improving Customer Experience
Adam and Jeannie interview Jacqueline Jasionowski about how improving customer experience at BMW...
25:40
188: (Tip) Show Your Customers The Love
In this special Valentine's Day edition, Adam and Jeannie share simple ways you can show your...
05:14
189: (Tip) Understanding Your Competitor's Customer Experience
Jeannie shares quick tips for gathering intelligence to better understand your competitor's...
03:20
190: Social Media with Colleagues
Adam and Jeannie share facts and stories to help you decide how and when to engage on social...
18:13
191: (Tip) Outsourcing Customer Service
Adam and Jeannie share tips for outsourcing customer service without outsourcing your integrity...
04:24
192: (Tip) Internal Customer Service
Adam shares tips and best practices for understanding and providing great customer service...
03:27
193: Amy Downs, Customer Success
Chief Customer Success and Happiness officer Amy Downs of Lifesize outlines her strategic path to...
27:54
194: (Tip) Taking Negative Interactions Personally
Adam and Jeannie share quick tips and a little neuroscience to keep negative interactions from...
05:30
Jeannie shares expert tips and guidelines for building a customer experience team that scales...
04:01
197: (Tip) Using Customer Personas
Get amazing insights from customer personas by creating and using them better with expert tips...
07:11
198: (Tip) No Cost Ways to Please Unhappy Customers
Adam shares tips to please unhappy customers without breaking the bank. What do unhappy customers...
03:37