096.5 áreas críticas que exigem atenção máxima do líder
5 áreas críticas que exigem atenção máxima do líder
07:13
Podcasts de customer experience
#9: Processo Criativo, Experiência do Cliente e Sensemaking - Denise Eler
Pelas conversas que já tivemos nos episódios anteriores do podcast, já percebemos que é muito...
57:09
#50: Você Se Preocupa Com a Experiência do Seu Cliente? - Ricardo Oliveira
As empresas têm se preocupado cada vez mais em atender com excelência e garantir uma melhor...
01:19:04
Chris Gillen - A Closer Look - Travel CX Over The Holidays And Into 2023
Chris Gillen is the CEO of A Closer Look. He is based near to Atlanta, GA. A Closer Look is...
20:26
Stephanie Todd - Soul CX - How Can The Airlines Recover From Their CX Disaster?
Stephanie Todd is based in Minneapolis, Minnesota. She is the founder and CEO of advisory firm...
23:51
Michelle Cirocco - Televerde - CX Offers A Second Chance For Incarcerated Women
Imagine if you were defined by the worst mistake you made for the rest of your life And denied of...
23:36
This is just a short alert to let you know that CX Files will be back from our summer break...
00:52
Terry Rybolt - LiveXchange - GigCX And The Benefits Of A Flexible Workforce
Terry Rybolt is the Chief Revenue Officer at LiveXchange Technologies. He is based in Boston....
28:06
Jo Garland : Remote Employee Engagement In Contact Centers (WFH)
Jo Garland is a Senior Account Director at Webhelp. She is based in Surrey in the UK, close to...
26:45
Welcome to the Customer Centric Podcast
Introducing the Customer Centric Podcast, an original podcast from Unbabel where we're bringing...
02:10
Why your business should be using chatbots
AI-driven bots that interact with customers to find what they’re looking for are increasingly...
09:28
Why chatbots are helping customer service agents feel more fulfilled
With the rise of digital assistants such as Apple’s Siri and Amazon’s Alexa, it is only a matter...
14:36
Driving Business Transformation with Application Intelligence
Monitoring your apps can give you the power to ensure flawless customer experiences. We recently...
36:34
The State of eCommerce Delivery
In this episode, we speak with Maria Dahlqvist Canton, Global Marketing Director at MetaPack,...
19:48
Welcome to The Customer Delivery Experience podcast – Intro
Tune in every other week to hear the latest trends and predictions from retailers, brands,...
01:45
Out Loud: Genesys to Utilise Google AI Across Its Platforms
Contact Centre providers throughout the industry are looking for ways to enhance their platforms...
17:38
What defines a good customer experience technology in 2019? with Colin Shaw and Adam Toporek
Automation, chatbots, AI... Customer experience (CX) has gone from a physical person adapting to...
29:57
What defines a good customer experience technology in 2019? with Colin Shaw and Adam Toporek
Automation, chatbots, AI... Customer experience (CX) has gone from a physical person adapting to...
29:57
As a fulfilment process, Ship from Store offers retailers and brands the opportunity to use their...
11:59
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