Mistakes Made in 2020, with Rapid Migrations to Cloud Based Environments
CX Today's Clare Muscutt hosts Kevin Sheehan, Founder and Managing Partner, Cloudlinx, and Frank...
18:44
Mistakes Made in 2020, with Rapid Migrations to Cloud Based Environments
CX Today's Clare Muscutt hosts Kevin Sheehan, Founder and Managing Partner, Cloudlinx, and Frank...
18:44
Customer Experience in the Digital Workplace
CX Today's Rob Scott hosts Natalie Keightley, Senior Director Global Solutions Marketing at Avaya.
20:51
Optimising Conversations for Next-gen CX
CX Today's Rob Scott hosts Andy White, CEO, at Contexta360.
17:28
Nectar: Digital Experience Insights from the IVR to the Agent
CX Today's William Smith hosts Tim Armstrong, Vice President, Product & Marketing, Nectar.
11:59
LivePerson Leverages AI CX to Support Travel Industry
CX Today's Carly Read hosts Jared Eisenlohr, VP of Retail, Travel & Tech, LivePerson.
13:47
Process Transformation for Customer Experience
CX Today's William Smith hosts Gero Decker, General Manager SAP Business Process...
09:10
Customer Experience in the Year Ahead - Insights from Five9
CX Today's Rob Scott hosts Brian Atkinson, VP and General Manager in EMEA at Five9.
24:58
The Future of CX: Predictions for 2022
CX Today's William Smith hosts Julien Rio, Associate Vice President, International...
11:11
CX Today's David Dungay hosts Ron Calixto, SVP Global Service Delivery, Fuze.
11:01
#24 What will the role of GA be in the future?
This week Dan and Dara discuss where they think the future of Google Analytics is heading....
28:05
#27 Common Google Analytics mistakes to avoid
This week Dan and Dara talk about common Google Analytics mistakes they see time and time again....
33:18
#29 Can you track offline marketing in GA?
This week Dan and Dara discuss the intricacies of measuring offline marketing activities in...
27:44
#30 Why Use Both GA And AA? (With Liam Galliers)
This week Dan and Dara are joined by Liam Galliers to discuss why you'd have both Adobe Analytics...
38:26
#80 - KPIs for Customer Success Teams
In this podcast, we explore the best KPIs that customer success teams should be tracking to...
13:07
#34 MeasureFest and brightonSEO – April 2022 debrief (with Liam Grant and Matthew Hooson)
This week Dan and Dara are joined by Liam Grant and Matthew Hooson to chat about their...
34:03
#35 Is tracking too much a bad thing?
This week Dan and Dara chat about the troubles of tracking too much in Google Analytics,...
26:04
#36 Events, events, events – explaining the various GA4 event types
This week Dan and Dara chat through all of the event types Google Analytics 4 has to offer - from...
41:09
#38 How do you measure the return on analytics?
This week Dan and Dara discuss a listener submitted topic on how to measure the return on...
21:48
#39 Product analytics and CRAP Talks (with Bhavik Patel)
This week Dan and Dara are joined by Bhavik Patel to talk about the differences and similarities...
29:50
#45 Forecasting analytics with machine learning (with Richard Fergie)
This week Dan and Dara are joined by Richard Fergie (creator of Forecast Forge) to chat all about...
32:39