385: Bill Guertin, The Fan Experience
On this episode we talk with Bill Guertin, a man known in the sports industry as the '800-pound...
27:13
384: Your Customer's Ecosystem
In this episode, listen as Jeannie explains why you need to change your attitude and focus on...
08:52
What is the difference between a superfan and a promoter? Promoters promote you, but what does a...
04:38
Do organizations overuse acronyms when talking to customers? Using acronyms internally is okay,...
11:07
381: Julie Ann Sullivan: Catalysts of Culture
Culture is the main topic of this episode, and we are here with our longtime friend and fellow...
30:39
Sometimes we all need to have some fun! Welcome to our third Bourbon Summit! For those not aware,...
28:11
379: Allen Adamson, Shift Ahead
“Timing is everything.” That’s an integral part of the change, the shift in business we talk...
26:09
In this episode of Crack the Customer Code, Jeannie delivers some great insight and advice about...
08:54
377: Karen Jaw-Madison, Design of Work Experience
What we’ve noticed is that people rarely give credit to culture and place it in the category of...
24:57
376: 5 Steps To Close The Loop With Customers
In this solo episode of Crack the Customer Code, Adam will talk to you about Closing the Loop...
07:19
375: Leena Rinne, A Fellow Code Cracker
Leena talks us through a fantastic approach; "always treat your employees the way you would want...
22:35
374: What's More Personal: Twitter or a Phone Call?
In this interesting episode, Adam and Jeannie share their differing opinions on whether phone...
13:09
373: Barry Kirk, A Framework for Customer Loyalty
There is a difference between customer experience, which is what’s happening today, and loyalty...
23:14
372: Are Experience Rewards the New Loyalty Programs?
Learn more about your ad choices. Visit megaphone.fm/adchoices
12:12
371: Louis Carter, Emotional Connectedness
Louis Carter, CEO and president of Best Practice Institute, a benchmark research consortium...
21:13
370: How Delta Airlines Encourages Direct Employee Appreciation
Adam and Jeannie share experiences of their service from Delta Airlines, in which they received...
11:17
369: Jeff Gothelf, Thinking About Design
Jeff explains the differences between Human Centered Design and Design Thinking and how these are...
20:29
368: When Customer Service Is a Scam
In this episode, Adam and Jeannie share their experiences to give a public service announcement...
12:48
367: Lee Smith, Putting Fuel Behind Your Sales
Lee Smith stresses the importance putting sales first on your customer journey, saying that the...
22:25
366: Can People Connect to Avatars?
In this episode, Jeannie and Adam discuss how when we need a connection, we create that...
10:24
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