424: 5 New Considerations for the Remote Work Era
There are five new considerations in this new world of remote work, and you have to consider them...
14:24
423: David Priemer, The Sales Experience
Listening is so basic, and is still one of the things we often forget to do as sellers. David...
21:43
422: Lessons from a Joint Virtual Keynote
Jeannie and Adam have five main lessons they learned from presenting digitally, all of which can...
15:17
Michel Feaster, Journey-Centered Experiences
Michel is well aware of the faster pace most companies are opting for to survive these times and...
23:48
There are five essential basic principles and they never change, so it's crucial to review them...
11:15
419: Dan Reese, Community and CX
The online world has changed a lot since its inception. We now have a world where you can find a...
23:12
418: Do We All Need New Journey Maps?
Everyone in CX should know that things are changing rapidly now, customers have new challenges...
11:46
417: Bernadette Smith, Inclusive CX
We are all individuals, and we are all different, and those differences need to be valued and...
19:56
416: Measure For Insights, Not Just Metrics
Measurements have somehow become the de facto way of measuring customer experience success....
11:17
Bonus Episode: Ryan Lester, Digital Transformation for Today
Ryan Lester is here to talk about what’s happening with digital transformation, customer...
22:47
415: Stephen Shapiro, Invisible Solutions
Stephen Shapiro touches upon why so many of us approach problems in the same way, and how you as...
22:57
Join Adam in this short update episode that will undoubtedly be of use to you during these trying...
05:11
413: Shep Hyken, The Cult of the Customer Revisited
Shep has a lot of good advice he wants to share on this episode, both of his own and some from...
26:18
412: Short Term Urgency with Long-Term Goals
Jeannie is flying solo in this episode, and she wants to discuss how you can make room for the...
08:50
411: Stacy Sherman, Being Customer Centric
It's easy to talk about a customer-centric culture; there's no doubt about that. But how do we...
21:11
410: Is Technology Forcing Customer Service Teams to Do Sales?
Is technology forcing customer service teams to do sales? It’s an interesting question and one...
12:30
409: Micah Solomon, Customer-First Approach
Demands are rising, and companies have to keep on evolving. They want to strive to be the...
31:58
408: What Support Channels Customers REALLY Want
Sometimes customers are not ready for new technology, nor do they want it. The best example is in...
14:44
407: Joe Pine, The Experience Economy Revisited
Among the many things Joe Pine will talk about is the money value of time, a concept you will...
28:00
406: Delta Airlines and the Stakeholder Debate
Rarely do legacy companies manage to do things like these – to set aside what the shareholders...
10:28
Premium
Plus