Crack the Customer Code is back! Jeannie and Adam are back with us again after a long pause since...
04:56
Crack the Customer Code is back! Jeannie and Adam are back with us again after a long pause since...
04:56
It’s time for another one of Adam and Jeannie’s famous bourbon summits! What's more, this will...
07:15
442: Terrible Customer Communication
The specific words and phrases you use can be received quite poorly. That's why companies should...
20:22
441: James Dodkins, Rockstar CX
James is here to talk about proactive experience recovery and how being proactive in CX matters...
22:03
440: When Employees Want to Keep Working at Home
Are we ready to come back to the office? Or do most of us still want to stay working from home...
10:57
439: Clare Muscutt, Empowering Women in CX
Very few of us went to kindergarten, saying, “I want to be a CX professional!” That's why it's...
27:18
In this episode, you'll learn how to improve your focus. There are plenty of things that can help...
13:37
437: John Garrett, What's Your And?
Your career should be more than the good old I'm-doing-the-work. It should be about forming real...
23:34
436: Supporting Your Retail Employees in an Angry World
The fact is that there is a lot less business in the retail sector as of late due to the whole...
11:51
435: Eric Prugh, Self Service Customer Experience
Why should we do self-service, how can you do it, and how can you incorporate it into customer...
20:41
434: CX in Stay-At-Home Scenarios (AR/AI)
One of the things that Adam and Jeannie would like to have us all consider is when there are...
10:28
433: Neal Schaffer, The Age of Influence
Influencer marketing isn’t about getting the Kardashians to post on social media for you. It can...
26:01
432: Cross-functional Leadership for CX Success
Jeannie is on a solo mission today to help you with some ideas for building cross-functional...
10:13
431: Alain Hunkins, Cracking the Leadership Code
Empathy and emotional intelligence mean a lot in business, and they are not the so-called...
20:04
430: Are Consumer Behavior Patterns Permanently Changed Because of COVID?
Are consumer behavior patterns now completely different because of COVID-19? Malcolm Gladwell,...
17:18
We haven’t discussed inclusive customer experience on this podcast, so we are excited to talk to...
19:14
428: Are COVID Surcharges Good or Bad CX?
Companies have already started adding surcharges because of COVID-19. Companies, especially...
08:54
427: Michel Falcon, Post-Pandemic Restaurant Experience
The world has already changed drastically, and the people in the hospitality industry and the...
25:02
The B2B world had already begun to change even before the pandemic, so now is the right time to...
12:50
425: Donna Cutting, Rolling Out the Red Carpet for Customers
Offering the red carpet treatment is not something that companies have never done before....
24:25
We are all Tribalistic
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Go Farther Episode #6: Confidence
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