Crack the Customer Code

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Crack the Customer Code

444: Season Intro

Crack the Customer Code is back! Jeannie and Adam are back with us again after a long pause since...

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443: Bourbon Summit

It’s time for another one of Adam and Jeannie’s famous bourbon summits! What's more, this will...

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442: Terrible Customer Communication

The specific words and phrases you use can be received quite poorly. That's why companies should...

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441: James Dodkins, Rockstar CX

James is here to talk about proactive experience recovery and how being proactive in CX matters...

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440: When Employees Want to Keep Working at Home

Are we ready to come back to the office? Or do most of us still want to stay working from home...

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439: Clare Muscutt, Empowering Women in CX

Very few of us went to kindergarten, saying, “I want to be a CX professional!” That's why it's...

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438: Stay Focused

In this episode, you'll learn how to improve your focus. There are plenty of things that can help...

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437: John Garrett, What's Your And?

Your career should be more than the good old I'm-doing-the-work. It should be about forming real...

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436: Supporting Your Retail Employees in an Angry World

The fact is that there is a lot less business in the retail sector as of late due to the whole...

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435: Eric Prugh, Self Service Customer Experience

Why should we do self-service, how can you do it, and how can you incorporate it into customer...

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434: CX in Stay-At-Home Scenarios (AR/AI)

One of the things that Adam and Jeannie would like to have us all consider is when there are...

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433: Neal Schaffer, The Age of Influence

Influencer marketing isn’t about getting the Kardashians to post on social media for you. It can...

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432: Cross-functional Leadership for CX Success

Jeannie is on a solo mission today to help you with some ideas for building cross-functional...

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431: Alain Hunkins, Cracking the Leadership Code

Empathy and emotional intelligence mean a lot in business, and they are not the so-called...

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430: Are Consumer Behavior Patterns Permanently Changed Because of COVID?

Are consumer behavior patterns now completely different because of COVID-19? Malcolm Gladwell,...

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429: Stephanie Thum

We haven’t discussed inclusive customer experience on this podcast, so we are excited to talk to...

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428: Are COVID Surcharges Good or Bad CX?

Companies have already started adding surcharges because of COVID-19. Companies, especially...

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427: Michel Falcon, Post-Pandemic Restaurant Experience

The world has already changed drastically, and the people in the hospitality industry and the...

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426: The New Normal for B2B

The B2B world had already begun to change even before the pandemic, so now is the right time to...

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425: Donna Cutting, Rolling Out the Red Carpet for Customers

Offering the red carpet treatment is not something that companies have never done before....

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