Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000
Guest: Pete Blackshaw, VP of Strategic Services, Nielsen Online Pete Blackshaw...
17:11
Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000
Guest: Pete Blackshaw, VP of Strategic Services, Nielsen Online Pete Blackshaw...
17:11
Operation Impact: Addressing the daily struggles of the frontline manager
Guest: Bob Furniss - speaker, author and highly regarded consultant. Bob Furniss is part of an...
14:15
Trent Fulcher speaks on Customer Experience and the Contact Center
Guest: Trent Fulcher, Program Director, Cincom Customer Experience Solutions Today Trent Fulcher...
06:40
How to Hire Better Call Center Agents - Every Time!
Guest: David Filwood, Founder & Principal Consultant with TeleSoft Systems While almost everyone...
20:20
What to Measure When You’re an Analytical Newbie
Guest: Sheila Wilson, Contact Center Consultant At this week’s ICCM (The International Contact...
08:28
Go Green with Remote Agents and Virtual Contact Centers
Guest: Louis Columbus, Manager of Enterprise Compliance and Quality Management, Cincom. Louis...
11:30
This Call May NOT be Recorded! Are You Breaking the Law?
Guest: Rick Daley, EVP Business Development, CallCopy, Inc. CallCopy ( www.callcopy.com ) is...
11:56
Frost and Sullivan's Michael DeSalles discusses new whitepaper on Hosted Contact Centers
Guest: Michael DeSalles, Strategic Analyst, Frost & Sullivan Frost & Sullivan has just published...
06:25
How to Create, Manage and Deliver the BEST Customer Experience in your Contact Centre
Guest: Trent Fulcher, Cincom Program Director for Customer Experience Management Trent Fulcher...
14:05
Is a Hosted Contact Center right for you?
Based on the Cincom white paper, "The Hosted Model: Simplifying Contact Center and Agent Desktop...
07:44
ATA Today-Tim Searcy interviews Randy Saunders of Cincom
Recorded live at the 2006 ATA (American Teleservices Association) Convention & Expo. In this...
04:56
Customer Experience Happens in the Contact Center
Based on the Cincom white paper, "Customer experience happens in the contact center: Learn how to...
07:52