Whether Service/Quality improvement will be a true cultural shift or 'just another program'...
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Podcasts de working
New Management Roles and Skills
Nurturing volunteerism across an organization requires radical changes in the way managers and...
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Employee Involvement Teams and the New Organization
Delivering great service, being involved in the improvment process and contributing to a teams...
10:15
Measuring Customer Satisfaction
What to measure and where to start is simple. Start with those things your customers find important.
03:19
What could be more obvious? Find out what your customer wants against all three rings of...
10:37
The Three Rings of Perceived Value
First ring is the product, the second ring is the service and the third ring is enhanced service....
13:04
Using the Customer's Yardstick
The answer to what is considered high and poor service quality is simple. It's whatever the...
04:44
Service is the major competitive battleground. Thanks to technology consumers are generally...
08:38
Rule 012 | Always Act Impressed When Your Partner Flexes Their Muscles
This week's episode features our first listener question, and a new show...
17:16
Ep 3 Naveen Dittakavi on building a recurring income
Ep 3 Naveen Dittakavi on building a recurring income
40:53
Ep 1 Turner Barr on his around the world in 80 jobs project
Ep 1 Turner Barr on his around the world in 80 jobs project
59:58
Are You Working Too Hard To Find Love?
Are you working too hard to find love? Are you worn out from reading all your emails on dating...
05:40
LLL: Abigail and her mom discuss Abigail's pre-conference blogging.
Deanna Jurkowski, a La Leche League Leader, is our roving reporter. She combs the halls of the...
03:47
LLL: Lynn Carter talks about compiling a booklet of birth stories
Deanna Jurkowski, a La Leche League Leader, is our roving reporter. She combs the halls of the...
03:35
LLL: Hirkani's Daughters: mothers' stories of working and breastfeeding
Elisabeth McLaury Lewin talks with Jennifer Hicks, who compiled these stories from around the...
43:43
We talk with Sustainable Design Strategy Goddess, Dawn Danby, about being a Futurist: how you do...
35:19
Wise Words vol 1 ep 2: Stowe Boyd on Advisory Boards
This week we sit down with the grandfather of mentoring high growth companies, none other than...
41:13
Where do you find the good jobs?
Unemployment is down and hiring is up, but many job seekers have been disappointed. Hear tips on...
18:00
Home Security, Working with Dad, Summer Decorations
43:29
It's all about Him! It's not about me or you or what we do. It's all about Jesus, do you have Him?
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