Líderes com propósito e performance
Nesse episódio conversaremos um pouco sobre a importância do propósito diante da performance. Não...
Podcasts de leadership
182: (Tip) Advocating for Customers
Jeannie shares a few simple ways advocating for customers can greatly improve overall experience...
03:34
193: Amy Downs, Customer Success
Chief Customer Success and Happiness officer Amy Downs of Lifesize outlines her strategic path to...
27:54
Jeannie shares expert tips and guidelines for building a customer experience team that scales...
04:01
198: (Tip) No Cost Ways to Please Unhappy Customers
Adam shares tips to please unhappy customers without breaking the bank. What do unhappy customers...
03:37
Episode #20: Why Leaders Need To Be Engaged In Content Creation
READ THE SHOW NOTES: Today we’re going to talk to you about an engaged leader. In running our...
25:00
204: (Tip) Customer Service Leadership
Adam shares expert tips for the most effective customer service leadership in any industry....
03:41
205: Colin Shaw, The Intuitive Customer
Today we transcend the plateaus of current customer experience understanding with Colin Shaw,...
29:35
206: (Tip) The Role of the CX Evangelist
Jeannie shares expert tips for becoming a CX evangelist or hiring the right person to fill this...
03:56
209: (Tip) Do You Have the Resources for Service?
Adam shares tips to make sure you have adequate resources for service that’s consistently great....
03:13
214: Who Drives Customer Experience?
Adam and Jeannie clear the hype and buzzwords to really find out who drives customer experience...
13:33
220: Future Customer or Present Customer?
Adam and Jeannie discuss balancing innovation around the needs of the future customer with those...
05:50
06 Dare to Live Outside the Fences with Terry Weaver
Terry Weaver is a speaker, author, event producer, podcaster, and ideapreneur whose passion is to...
01:04:18
Voice Studio: Letting Go of Perfection So You Can Live In Your Zone of Genious
In this Voice Studio episode Andrea pulls out one concept from her interview with Trivinia Barber...
05:29
Voice Studio: Reverse-Engineer the Impact of Your Message
In episode 03, Adrienne Dorison shared the importance of having a cash project that will help you...
05:54
227: (Tip) Majoring In the CX Minors
Adam shares tips for preventing small details from spoiling an otherwise great overall customer...
04:45
230: (Tip) Connecting Customer-Centricity to Action
Jeannie attacks customer experience lip service head-on with tips for turning customer-centricity...
05:43
Jeannie attacks customer experience lip service head-on with tips for turning customer-centricity...
05:30
232: Negative Emotions Have a Bigger Impact on CX
Adam and Jeannie discuss neuroscience and new study data to better understand the emotional...
13:08
233: (Tip) Beware of Organizational Conformity
Adam explains the neuroscience behind different types of organizational conformity, how they help...
03:15
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