Stuart Knight - BarcoTech - Cost Optimization And Tech Redundancy For BPOs
Stuart Knight is a technology executive with over 25 years experience leading multiple...
22:51
Podcasts de customer
Audrey William - Ecosystm - Listening To Customers And Using Data To Create Better Insights
Audrey William is the Principal Adviser at Ecosystm - she is based in Sydney Australia. In this...
28:51
O Man in the Arena é um videocast sobre empreendedorismo e cultura digital apresentado por Leo...
39:44
Episode 2: Customer Success Traps and How to Escape Them
Rachel and Tom discuss Surprise churn, "Old School" CEOs, Customer/Product misfits and other...
22:22
Episode 1: So You Want To Build A Customer Success Team
In this episode, Frontleaf co-founders Tom Krackeler and Rachel English talk about building their...
18:01
068: Annette Franz, Customer Experience Expert
Annette Franz, creator of the CX Journey blog, gets into the nitty gritty of what makes a...
17:13
(Tip) How Business Schools Can Add Customer Experience
Adam and Jeannie are Champions from the customer-centric school of Hard Knocks, and they’re...
03:54
176: (Tip) Hiring a Customer-Centric Employee
Jeannie shares expert hiring tips to avoid costly mistakes and bring in a truly customer-centric...
03:38
177: The ROI of Customer Experience
Adam and Jeannie share tips for calculating the ROI of customer experience improvement in your...
05:43
178: (Tip) Non-Financial Employee Incentives
Adam and Jeannie share tips for creating employee incentives that don't break the bank. No...
04:07
179: (Tip) Staffing Automated Customer Service
Adam shares tips for using automated customer service while keeping in tune with customers and...
03:08
180: John DiJulius, The Customer Service Revolution
Bestselling author John DiJulius shares what it takes to join the Customer Service Revolution and...
34:31
181: (Tip) Handling Outrageous Customer Demands
Adam and Jeannie discuss tips for dealing with outrageous customer demands the right way. I’m...
03:38
In this Foodservice Radio podcast, Chef John Csukor gives us some tips on how to keep your...
12:55
How to Attract Clients in the Digital Era
Legal marketing has changed dramatically in the past 20 years as we have reached “the digital...
27:09
Episode 48: Creating Lifelong Customers
Delilah and Nicole talk with Todd and Anthony of T & A LeatherWorks about how they have created a...
55:36
Episode 59: Finding Your Ideal Customer
Delilah and Nicole talk with brand strategist Olivia Omega about the value of analytics and going...
54:09
Episode 67: Making Etsy Work for You in 2018
Delilah and Nicole talk to Danielle Spurge of The Merriweather Council about how to make Etsy...
55:23
Strategies for Sales Success with Bill Farquharson and Kelly Mallozzi
Professional trainers Bill Farquharson and Kelly Mallozzi share print sales secrets and offer...
31:59
The Evolution of Customer Communications with Skip Henk, President and CEO, Xplor International
Industry veteran Skip Henk, President and CEO of Xplor International, shares his views on the...
23:18
Premium
Plus