Podcasts de customer

241: (Tip) Understanding Customer Touchpoints

Jeannie shares tips for understanding customer touchpoints from the customer’s perspective and...

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242: Jason Forrest, The Power of Customer Certainty

In this special edition live from C-Suite Network conference, three-time Stevie Award winner...

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243: How Corporate Myths Hurt Customers

Adam and Jeannie explore how corporate myths affect culture and customer experience, ways to...

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244: (Tip) The Magic of 1-to-1 Experiences

Adam shares his thoughts on the importance of 1-to-1 experiences as we hand parts of the...

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245: Vicky Smitley, Business Plans and CX

In this special edition “live” from C-Suite Network conference, we discuss the importance of...

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246: Chase Clemons, Basecamp’s Customer Service Ethic

Adam and Jeannie discuss Basecamp’s customer service ethic and tackle some of the top challenges...

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247: (Tip) 3 Powerful Questions

Jeannie shares 3 powerful questions to get actionable feedback from customers. Powerful...

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248: (Tip) 3 Moments of Truth

Adam and Jeannie explore some universal customer tipping points, or moments of truth in the...

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249: How Customer Service Training Goes Wrong

Adam and Jeannie discuss several ways customer service training goes wrong, how that impacts the...

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250: (Tip) Speed Up Your Customer’s Experience

Adam shares 7 ways to deliver a faster customer experience without sacrificing quality, vital...

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251: (Tip) 3 OTHER Customer Segments

Jeannie and Adam explore critical customer segments that typically get ignored when designing...

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252: Alison Herzog, Dell Customer Experience

Adam and Jeannie interview Alison Herzog, head of global social business strategy at Dell, about...

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253: (Tip) Situational Awareness in Customer Service

Jeannie and Adam report live from the National Speakers Association’s Influence 2017 conference...

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254: Rocky Romanella, Tighten the Lug Nuts

Jeannie and Adam interview Rocky Romanella, author of Tighten the Lug Nuts:The Principles of...

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255: (Tip) Your Org Chart vs. Your Customers

Jeannie shares 3 tips to prevent organizational structure from negatively affecting the customer...

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257: Pat Iyer, Legal Nurse Podcast

Jeannie and Adam interview author and medical liability expert Pat Iyer live from the NSA...

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258: (Tip) Making Sure Your Team Knows Their Goals

 Adam and Jeannie share tips for helping employees understand, align, and stay motivated to...

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259: Predicting Behavior and Risk

Jeannie and Adam discuss creative ways predicting behavior and risk without investing in advanced...

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260: Julie Ann Sullivan, Employee Attitudes

Jeannie and Adam interview podcaster and employee attitudes expert Julie Ann Sullivan live from...

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261: Thoughts on First Contact Resolution

Adam shares surprising statistics about first contact resolution, why it’s important, and tips...

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