Podcasts de customer

222: (Tip) Instilling Culture Throughout the Organization

Adam and Jeannie report from Medallia’s Experience-17 conference to discuss common challenges and...

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224: (Tip) 3 CX-Defeating Phrases

Jeannie shares tips for recognizing and eliminating CX-defeating phrases from your organization....

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225: (Tip) Signs of CX Success

Adam and Jeannie share tips for gauging your organization’s CX success. If you’re joining us...

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226: Let's Talk About Airline Customer Service

Adam and Jeannie share some lessons we can all learn from recent airline customer service...

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Sales Trend: Channel Partners Over Direct Sales

John Sekevitch, President of CyberSolutions.io, joins me, Jen Spencer to discuss, conflict...

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227: (Tip) Majoring In the CX Minors

Adam shares tips for preventing small details from spoiling an otherwise great overall customer...

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228: (Tip) All Customers want These Things

Adam and Jeannie share three things all customers want from the experience, regardless of what...

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229: Dan Gingiss, Social Customer Care

Adam and Jeannie interview Dan Gingiss, author of Winning at Social Customer Care: How Top Brands...

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230: (Tip) Connecting Customer-Centricity to Action

Jeannie attacks customer experience lip service head-on with tips for turning customer-centricity...

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231: (Tip) Undercover Bosses

Jeannie attacks customer experience lip service head-on with tips for turning customer-centricity...

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232: Negative Emotions Have a Bigger Impact on CX

Adam and Jeannie discuss neuroscience and new study data to better understand the emotional...

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233: (Tip) Beware of Organizational Conformity

Adam explains the neuroscience behind different types of organizational conformity, how they help...

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234: (Tip) Tips for Customer Service Bots

Are you using customer service bots? So much can go wrong! With Adam and Jeannie to help, you can...

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235: Customer Experience Touchpoint Tips

What is a customer experience touchpoint? Jeannie shatters common myths and shares tips for a...

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236: (Tip) Customer Experience Sprints

Adam and Jeannie share 3 powerful ideas to make quick progress with customer experience sprints....

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237: Peter Friedman, Customer Service Messaging Apps

Adam interviews Peter Friedman, CEO of LiveWorld, a social customer experience company, about the...

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238: (Tip) Pay Attention to Your Customers, Or Else

Adam shares tips for embracing showrooming to compete with online retailers. Showrooming is not...

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The Rise of Customer Success in the Channel

Allison Pickens, Chief Customer Officer at Gainsight, joins me, Jen Spencer to discuss customer...

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239: Customer Survey Mistakes

Adam and Jeannie share common customer survey mistakes and how to avoid them to get thoughtful...

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240: Matt Dixon, Kick-Ass Customer Service

Bestselling author and customer service expert Matt Dixon to uncovers surprising facts and common...

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