Podcasts de customer

311: Which Retail Touchpoints Matter Most

Adam Toporek shares research and expert insights for discovering which retail touchpoints are...

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312: John Garrett, The Personal Side of Business

Jeannie and Adam discuss the Green Apple concept and how personal interests make us better...

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314: The Power of Empowerment: What I Wish I Knew

Adam Toporek reveals how lack of employee empowerment creates unnecessary challenges for growing...

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320: The STORY of Retail Experience

Jeannie and Adam explore the innovative retail experience created by STORY and how you can...

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322: Rise of the Service Machines

Adam and Jeannie discuss facts and insights around emerging customer service tech in the retail...

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327: Jeff Toister, Service Culture

Bestselling author and global speaker Jeff Toister returns to the show with amazing tips and...

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182: (Tip) Advocating for Customers

Jeannie shares a few simple ways advocating for customers can greatly improve overall experience...

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183: Online Reviews More Important Than Ever

We've learned some startling facts about how online reviews affect the decisions your customers...

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185: (Tip) When Customers Cross The Line

Adam shares some of the best ways you and your employees can stand up for yourselves when...

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187: Jacqueline Jasionowski, Improving Customer Experience

Adam and Jeannie interview Jacqueline Jasionowski about how improving customer experience at BMW...

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188: (Tip) Show Your Customers The Love

In this special Valentine's Day edition, Adam and Jeannie share simple ways you can show your...

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189: (Tip) Understanding Your Competitor's Customer Experience

Jeannie shares quick tips for gathering intelligence to better understand your competitor's...

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190: Social Media with Colleagues

Adam and Jeannie share facts and stories to help you decide how and when to engage on social...

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191: (Tip) Outsourcing Customer Service

Adam and Jeannie share tips for outsourcing customer service without outsourcing your integrity...

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192: (Tip) Internal Customer Service

Adam shares tips and best practices for understanding and providing great customer service...

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193: Amy Downs, Customer Success

Chief Customer Success and Happiness officer Amy Downs of Lifesize outlines her strategic path to...

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194: (Tip) Taking Negative Interactions Personally

Adam and Jeannie share quick tips and a little neuroscience to keep negative interactions from...

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195: (Tip) Building a CX Team

Jeannie shares expert tips and guidelines for building a customer experience team that scales...

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197: (Tip) Using Customer Personas

Get amazing insights from customer personas by creating and using them better with expert tips...

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198: (Tip) No Cost Ways to Please Unhappy Customers

Adam shares tips to please unhappy customers without breaking the bank. What do unhappy customers...

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