Podcasts de customer

290: Ian Golding, Operationalizing Customer Experience

Adam and Jeannie interview global customer experience professional Ian Golding to conquer the...

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291: LinkedIn Learning for Customer-Focused Leaders

Jeannie and Adam discuss the content and creation process behind Jeannie’s new customer...

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302: Tom Karinshak, Comcast Customer Service

Jeannie and Adam discuss the incredible transformation and enhancement of Comcast customer...

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The Evolution of Ecommerce: Interview with Randy Stocklin, One Ventures

Randy and Angie Stocklin started One Click from their home office with the idea of offering...

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303: How to Build Brand Trust in 2018

Jeannie shares expert tips for building brand trust through truly consistent customer...

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304: Arnie Malham, Innovating Culture

Adam and Jeannie interview Arnie Malham to uncover his secrets to innovating culture for a better...

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279: Is Efficient Customer Service Best?

Jeannie and Adam question the meaning of efficiency and uncover hidden and unnecessary challenges...

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276: Nora Burns, HR Undercover

Jeannie and Adam explore hiring and new employee processes from the candidate's perspective with...

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277: 5 Digital Experience Offenses

Jeannie shares her expertise in digital experience evaluation with 5 sales-killing offenses even...

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196: Innovating with Customers

Adam and Jeannie discuss ways of innovating with customers to deliver the experiences they need...

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207: (Tip) How to Turn Away Customers

Adam and Jeannie share tips and best practices for when you need to turn away customers for the...

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275: (Tip) Go Negative with Your Training

Should you avoid all negativity in customer service training? Adam shares research data, case...

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294: Katy Lynch, The Codeverse Experience

Adam and Jeannie discuss an innovative approach to the education experience with Katy Lynch,...

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299: Operationalizing New Channels

Adam and Jeannie share tips for making new channels a seamless part of the overall customer...

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301: Will Experience Be Your Difference This Year?

Adam shares expert advice for making customer experience your competitive advantage in 2018....

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306: Eric Porres, Personalized Video Experience

Adam and Jeannie interview Eric Porres to discuss the new age of personalized video and how...

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307: It’s Not My Job, Adam

Something important needs to be done and employees say, “It’s not my job!” This happens a lot! In...

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308: Jacob Morgan, The Future of Work

Adam and Jeannie explore the Future of Work with Futurist, Keynote Speaker, & Best-Selling Author...

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309: Common Leadership Biases in Your Way of Success

Jeannie Walters CCXP shares tips to help you recognize and overcome some of the most common and...

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310: Clint Schaff, The L.A. Times Experience

Jeannie and Adam discuss the shifting landscape of storytelling in journalism with L.A. Times VP...

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