Customer Success Radio

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Google Cloud’s Wayne McCulloch on The Subscriber Experience & 7 Pillars of Customer Success

Wayne McCulloch, author of The Seven Pillars of Customer Success, has more than 25 years...

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Pricing and Selling Value: Marco Bertini, Harvard and Esade Professor

Marco Bertini is rewriting the rules of commerce. Instead of selling the “means” (products and...

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SaaS Growth Advisor Georgiana Laudi on Customer-led Growth

Georgiana Laudi is a SaaS growth advisor and marketing executive. She’s a strategic advisor at...

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Activate’s Michael Wolf on the future of Media & Technology

Michael Wolf is the Co-founder and CEO of Activate, the leading strategy and technology...

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BCG's John Pineda on Subscription Pricing Strategies

John Pineda is Partner-Director at the Boston Consulting Group. He’s a core member of BCG's...

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Ep #35: Ken Doctor on COVID-19's Impact on Publishing

Ken Doctor is a writer, analyst, and consultant in the news media industry. His work focuses on...

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Ep #34: Amy Konary and JJ Xia on COVID-19's impact on subscriptions

Amy Konary, VP of Customer Business Innovation and Chair of the Subscribed Institute, brings over...

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Ep #33: Chuck Martin and Digital Transformation 3.0

Chuck is a New York Times Business Bestselling author and has been a leader in emerging digital...

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Ep #32: Lincoln Murphy, Growth Expert and Thought Leader

Lincoln Murphy is a customer-centric growth expert, consultant, and thought leader. Based in...

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Ep #31: Arun Sundararajan, Professor at NYU

Arun Sundararajan is the Harold Price Professor of Entrepreneurship and Professor of Technology,...

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Ep #31: Arun Sundararajan, Professor at NYU

Arun Sundararajan is the Harold Price Professor of Entrepreneurship and Professor of Technology,...

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Ep #31: Arun Sundararajan, Professor at NYU

Arun Sundararajan is the Harold Price Professor of Entrepreneurship and Professor of Technology,...

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Ep #30: Carlos Gonzalez, COO of GoCardless on Global Payments

Carlos Gonzalez is the Chief Operating Officer at GoCardless. He’s a technology executive with a...

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Ep #30: Carlos Gonzalez, COO of GoCardless on Global Payments

Carlos Gonzalez is the Chief Operating Officer at GoCardless. He’s a technology executive with a...

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Ep #29: Krista Anderson-Cooperman on customer success as a core value

Krista Anderson-Copperman is the Chief Customer Officer at Okta, Inc. At Okta, Krista is charged...

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Ep #29: Krista Anderson-Cooperman on customer success as a core value

Krista Anderson-Copperman is the Chief Customer Officer at Okta, Inc. At Okta, Krista is charged...

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Ep #28: Jon Herstein on what it takes to "blow customers’ minds"

Jon Herstein is the SVP and Chief Customer Officer at Box where he guides the client services,...

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Ep #28: Jon Herstein on what it takes to "blow customers’ minds"

Jon Herstein is the SVP and Chief Customer Officer at Box where he guides the client services,...

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Ep #27: Sandeep Jain on the $10B Opportunity in Enterprise IT

Sandeep Jain is the Founder & CEO of Leela Labs which has built a podcast search platform, and...

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Ep #26: Renée Vassilos on AgTech and the Subscription Economy

Renée Vassilos is an agricultural economist with over 15 years of industry experience in the...

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