Crack the Customer Code

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Crack the Customer Code

405: Jeanne Bliss: How Will You Be Remembered?

Jeanne knows how important it is to be remembered by the way you made people feel. That's why...

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404: Do Leaders Lie About the Importance of CX?

Most leaders say their company is customer-centric, but their customers rarely feel the same way....

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403: Blake Morgan, The Customer of the Future

In this episode, Blake Morgan explains how the customer of the future is already here and how...

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402: Focusing Your CX Team in 2020

The beginning of 2020 is an opportunity to rally everyone around the idea that we are doing what...

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401: Annette Franz, Customer Understanding

In this episode we talk with Annette Franz about her book and how communication is a critical...

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400 Episodes (and we're still talking to each other)

Welcome to a very special episode of Crack the Customer Code – our 400th episode! For such a...

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399: Alexandra Watkins, Choosing Brand and Product Names

If you’ve been through a branding exercise, where you’re trying to come up with a name for a...

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398: Will CX Become Winner Takes All?

The customer wins, the company wins, the team wins, everyone wins! That's the beauty of CX, and...

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397: Steve Farber, Love is Good Business!

Steve is here to talk to us about love in business and customer service and how it has everything...

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396: Kill The Siloes!

Jeannie teaches you how to start considering siloes in a different light and not in the usual way...

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395: Guy Marion, Subscription Economy Retention

Guy Marion has a unique position to give us an inside scope of the retention and subscription...

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394: Do You Need A CX Think Week?

Thinking about thinking matters! It's not a weird concept, and it's not a tautology, it's a valid...

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393: Antony Brydon, AI Customer Service

Artificial intelligence (AI) is a big part of our world today, and it’s affecting customer...

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392: Don't Let Contractors Ruin Your Customer Experience

The freelancer or contractor economy has risen with great might and has started to influence the...

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391: Max Israel, Art + Science of CX

Surveys – we all get them. Companies send about a quarter of a trillion of them yearly, which is...

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390: 3 Ways to Be More Customer Centric

Today's episode of Crack the Customer Code is a short one. Adam is flying solo at the moment, but...

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389: Tiffani Bova, Growth IQ

If you’re not growing, you’re stagnating and on the decline. We are talking about business growth...

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388: The Tech Leader's Role in CX

Companies need to realize that it's counterproductive for them to have a lack of collaboration...

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387: Stan Phelps Talks Pink Goldfish

Our guest today is Stan Phelps, a long time friend, who is once again joining us on the show. We...

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386: Is the Customer Journey Dead?

Is the customer journey dead? According to an article in CMS Wire titled The Customer Journey is...

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