Crack the Customer Code

podcast

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Crack the Customer Code

483: Donna Cutting, Employees First!

Keeping employees motivated and having a sense of purpose is crucial in keeping them happy. It's...

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482: Focus on Government CX

We don’t really think that customer experience and the government ever go together, but that...

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481: Annette Franz, Built to Win

Annette Franz has some exciting ideas to share about the customer-centric mindset all companies...

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480: Innovate or Fail

Do you think that we at Crack the Customer Code innovate enough? Whatever the case may be,...

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479: Fred Reichheld, Winning on Purpose

Recommendations are essential, and so is customer loyalty. Today's guest of Crack the Customer...

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478: The CX of Right to Repair

The right to repair is a big discussion right now. Many feel that companies have gone too far in...

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477: Michael Bartlett, The Dark Side of CX

Michael Bartlett has a lot of interesting and, frankly, very unique ideas on customer experience....

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476: Is CX Dead in Banking?

Customer experience and banking – an old topic, but one that needs to be discussed. Some would...

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475: Brad Cleveland, Leading the Customer Experience

Some might not believe it, but there is still a debate between customer experience and customer...

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474: Season Intro

Welcome back to Crack the Customer Code! With so many changes in the world of customer...

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473: Bourbon Summit, Season Finale

This is one of the longest Bourbon Summits in the show's history, and Jeannie and Adam survived,...

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472: Marlanges Simar, Prime Therapeutics

It's incredibly challenging being the CX leader, especially when you're always looking for...

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471: When the Frontline is the Last to Know

Recently, there have been so many changes with the rapidly evolving technology and the pandemic,...

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470: Dan Gingiss, The Experience Maker

Dan wants you to create a memorable experience for your customers, as that will turn you into an...

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469: Frictionless vs. Memorable CX

Frictionless vs. memorable. Do you have to choose either, or can your business manage both? It's...

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468: Greg Lisiewski

The way we view the payment part of the customer journey needs to change, and it needs to become...

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467: How Location and Design Impact CX

Sometimes, customers can't reach a location, or they don't find the physical store attractive...

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Bonus Episode: Noa Danon

In this special sponsored episode, we’re talking with Noa Danon, Co-Founder and CEO at...

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466: David Horsager

A term we use a lot in business and customer experience is 'confidence', but where does that...

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465: Customer Effort 2.0

The worst of the pandemic is behind us, but a big question arises: How tolerant are customers...

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