Crack the Customer Code

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Crack the Customer Code

003: Experience Action Podcast - Customer Experience Training

"Is customer experience training a one time process or is it ongoing?" Sounds like this one will...

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002: Experience Action Podcast - Sponsorship Initiatives

"How do we get leadership or executive sponsorship initiatives that we want to tackle?" This is...

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New Podcast Introduction: Experience Action with Jeannie Walters

Welcome everyone to our very first episode of Experience Action! A customer experience podcast...

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500: Bourbon Summit

This episode is special in so many ways. First, it’s the 500th episode of Crack the Customer...

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499: The Present and Future of CX

As we sail off into the sunset of the Crack The Customer Code podcast, Adam and Jeannie reflect...

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498: Jay Baer, The Need for Speed

Speed and responsiveness matter today, and even though the pandemic has changed the rules, some...

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497: Looking Back on CX

Nearing the end of the podcast, we are sure you can agree that it’s time to take a look at the...

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496: Jeff Toister, The Guaranteed Experience

Jeff Toister’s first customer service interaction ended in a service failure. Vowing to learn...

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495: Common CX Mistakes

There’s no such thing as perfection in customer experience, but there is perfect execution. And...

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494: Jen Bailin, The Bright, Big Future of CX

The future is for the optimists! There's a lot to be optimistic about in the future of CX, and...

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493: Special Announcement

Crack the Customer Code has been with you for countless years, but all good things must end....

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492: Zhecho Dobrev, The Value of Emotions

What is the power of relationships? Our guest, Zhecho Dobrev really gets into how we can...

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491: Answer to Abusive Customers: Shut Down Support?

Customer service isn't easy. This isn't breaking news to CX people, and it might not be breaking...

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490: Deon Nicholas, Human-Centered AI

We've mentioned our sponsor, Forethought, several times this season, but they're finally with us...

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489: Customer Health Score

Knowing how your customers are doing is the bare minimum of what companies can do with customer...

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488: Dr. Shirley Davis, Inclusive Leadership

Dr. Shirley Davis has a lot of fascinating insight to bring to you on how HR should work today,...

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487: Season Intro

Crack the Customer Code is back on the air! It's the start of a new season, and Jeannie and Adam...

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486: Bourbon Summit, Season Finale

Jeannie and Adam are recording together for the season finale of Crack the Customer Code because...

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485: David Sakamoto, The Power of Transparency

What does it mean to be authentic and transparent in customer and employee experience? More...

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484: Empathy and Leadership

In this episode, we will talk a little bit about empathy and its importance in business. It’s all...

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